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How will my order shipUpdated 10 months ago

Our products are delivered in two ways, either Ground or LTL 

Ground means it will ship with Fedex 

LTL means it will ship with one our specialized Furniture carriers 

Standard delivery is threshold


You can choose to upgrade the delivery method on LTL items. 

We offer four delivery levels at checkout:


Front Door Delivery - delivered to the outside entrance of your home or building at the ground level


Enhanced Delivery - delivered to your room of choice on any floor


Premium Delivery - includes Enhanced Delivery & item setup


White Glove Delivery - includes Premium Delivery & packaging removal


If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.


Please note: upgraded delivery options and extended area surcharges ,are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.


Truck Delivery customers: Original packaging must be retained and used in the event of a return , otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns will need to be boxed up or protected with bubble wrap in order for a pickup to occur.


CHECK FOR DAMAGE


Carefully inspect your item as soon as you receive it, and notify us of any damage or defect within 48 hours of receiving your item. We cannot honor any claims of damage after 48 hours after the time of delivery.


(What does this mean?): If your item has any shipping damage or manufacturing defects, we want to know as soon as possible so we can assist you! In the unlikely event of any damage or defects, we want you to know that we're happy to help you resolve the issue.


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