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What happens if I missed my delivery?Updated 10 months ago

If you are not available to receive your order at the time of your scheduled delivery, redelivery charges will apply to have the order rescheduled. You will be contacted by a TOV Customer Service representative who will advise of the attempt fee charge and collect payment. The attempt fees will need to be paid within 72 hours of notice; otherwise, the order will be cancelled and returned back to our warehouse. Once the order has been returned to our warehouse and inspected, you will be refunded less the full shipping cost of the order (shipping cost to you and return shipping).

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