You can log-in to your account to review your order and track shipping. You can also contact us directly for assistance.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Gotham Book&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can log-in to your account to review your order and track shipping. You can also&#xA0;<a href="mailto:hello@tovfurniture.com" style="box-sizing: inherit; text-decoration: underline !important; font-family: &quot;Gotham Book&quot;; font-size: 14px; font-weight: 600; color: rgb(0, 0, 0) !important; text-underline-offset: 0.3rem; transition: text-decoration-thickness var(--duration-short) ease; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);">contact us&#xA0;</a><span style="color: rgb(0, 0, 0); font-family: &quot;Gotham Book&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">directly for assistance.

How do I track my order?

If you are not available to receive your order at the time of your scheduled delivery, redelivery charges will apply to have the order rescheduled. You will be contacted by a TOV Customer Service representative who will advise of the attempt fee char

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Gotham Book&quot;; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you are not available to receive your order at the time of your scheduled delivery, redelivery charges will apply to have the order rescheduled. You will be contacted by a TOV Customer Service representative who will advise of the attempt fee charge and collect payment. The attempt fees will need to be paid within 72 hours of notice; otherwise, the order will be cancelled and returned back to our warehouse. Once the order has been returned to our warehouse and inspected, you will be refunded less the full shipping cost of the order (shipping cost to you and return shipping).

What happens if I missed my delivery?

Our products are delivered in two ways, either Ground or LTL. Ground means it will ship with Fedex. LTL means it will ship with one our specialized Furniture carriers. Standard delivery is threshold. You can choose to upgrade the delivery method on L

Our products are delivered in two ways, either Ground or LTL&#xA0;Ground means it will ship with Fedex&#xA0;LTL means it will ship with one our specialized Furniture carriers&#xA0;Standard delivery is threshold You can choose to upgrade the delivery method on LTL items.&#xA0;We offer four delivery levels at checkout: Front Door Delivery - delivered to the outside entrance of your home or building at the ground level Enhanced Delivery - delivered to your room of choice on any floor Premium Delivery - includes Enhanced Delivery &amp; item setup White Glove Delivery - includes Premium Delivery &amp; packaging removal If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery. Please note: upgraded delivery options and extended area surcharges ,are non-refundable once the item has shipped. During checkout, you will be provided an estimated delivery date window. Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment. Truck Delivery customers: Original packaging must be retained and used in the event of a return , otherwise a $99 repacking fee will be deducted from your refund. Customers who selected White Glove delivery as the delivery method will not need to retain packaging. ALL truck-delivery returns will need to be boxed up or protected with bubble wrap in order for a pickup to occur. CHECK FOR DAMAGE Carefully inspect your item as soon as you receive it, and notify us of any damage or defect within 48 hours of receiving your item. We cannot honor any claims of damage after 48 hours after the time of delivery. (What does this mean?): If your item has any shipping damage or manufacturing defects, we want to know as soon as possible so we can assist you! In the unlikely event of any damage or defects, we want you to know that we&apos;re happy to help you resolve the issue.

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